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	<title>Patrick Coghlan, Author at CreditorWatch</title>
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	<link>https://creditorwatch.com.au/author/patrick-coghlan</link>
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	<title>Patrick Coghlan, Author at CreditorWatch</title>
	<link>https://creditorwatch.com.au/author/patrick-coghlan</link>
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		<title>Why you should automate collections</title>
		<link>https://creditorwatch.com.au/blog/why-you-should-automate-collections</link>
		
		<dc:creator><![CDATA[Patrick Coghlan]]></dc:creator>
		<pubDate>Thu, 20 Mar 2025 05:01:21 +0000</pubDate>
				<category><![CDATA[Collect]]></category>
		<category><![CDATA[Collections]]></category>
		<category><![CDATA[Credit control]]></category>
		<category><![CDATA[accounts payable]]></category>
		<category><![CDATA[automation]]></category>
		<category><![CDATA[Cash Flow]]></category>
		<category><![CDATA[collections]]></category>
		<category><![CDATA[Credit Management]]></category>
		<category><![CDATA[debt]]></category>
		<category><![CDATA[debt collection]]></category>
		<category><![CDATA[insights]]></category>
		<category><![CDATA[payments]]></category>
		<guid isPermaLink="false">https://creditorwatch.com.au/?p=45009</guid>

					<description><![CDATA[<p>Did you know that 54% of businesses expect late payments? This widespread issue hinders cash flow, which is why 87% of enterprises are modernising legacy systems within the next two years. </p>
<p>The post <a href="https://creditorwatch.com.au/blog/why-you-should-automate-collections">Why you should automate collections</a> appeared first on <a href="https://creditorwatch.com.au">CreditorWatch</a>.</p>
]]></description>
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							<div class="elementor-shortcode"><span class="span-reading-time rt-reading-time"><span class="rt-label rt-prefix"></span> <span class="rt-time"> 3</span> <span class="rt-label rt-postfix">mins read</span></span>

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					<h2 class="cw-dch-heading"><span class="cw-dch-heading-one">Why you should automate collections</span><br><span class="cw-dch-heading-two"> </span></h2>				</div>
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							<span class="elementor-post-info__item-prefix">Written by</span>
										Patrick Coghlan					</span>
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										<time>20 March 2025</time>					</span>
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									<p>Did you know that 54% of businesses expect late payments? This widespread issue hinders cash flow, which is why 87% of enterprises are modernising legacy systems within the next two years. Manual collections processes no longer meet today’s business demands.</p><p>Digital transformation has accelerated, making automation essential for efficiency and growth. If your business still relies on spreadsheets and manual tracking, it’s time to consider an automated collections solution.</p><h4><span style="color: #d20e35;"><strong>Are automated collections right for your business?</strong></span></h4><p>The short answer: yes. Whether you’re a small local business or a multinational company, automating collections enhances cash flow and efficiency. It’s particularly beneficial if your business:</p><ul><li>Lacks a structured collections process</li><li>Struggles with cash flow issues</li><li>Needs better visibility over debtor accounts</li><li>Requires improved reporting for boards or executive teams</li><li>Has trouble forecasting payments</li><li>Wants to reduce payment disputes</li><li>Needs an easy-to-implement solution</li></ul><h4><span style="color: #d20e35;"><strong>Key benefits of automation</strong></span></h4><h5><strong>Faster payments</strong></h5><p>Automation ensures invoices don’t slip through the cracks. With tailored workflows, SMS and email reminders, and well-timed calls, invoices get prioritised, leading to faster payments and improved cash flow.</p><h5><strong>Lower costs</strong></h5><p>Automated collections reduce operational expenses by streamlining processes. Businesses can maintain or even reduce finance team headcount while scaling operations. Faster debt recovery also decreases interest costs on outstanding payments and improves financial liquidity.</p><h5><strong>Better insights</strong></h5><p>Automated collections provide real-time reporting and dashboards, offering valuable insights into late payments and debtor behavior. Metrics like Days Sales Outstanding (DSO) become more transparent, enabling better forecasting and financial planning.</p><h5><strong>Fewer disputes</strong></h5><p>With automated reminders and a structured follow-up system, customers are more likely to raise and resolve disputes promptly. Access to customer history and automated tracking helps teams address issues efficiently, reducing prolonged payment delays.</p><h5><strong>Increased productivity</strong></h5><p>By eliminating time-consuming manual tasks, automation frees up your finance team to focus on high-value activities. Fewer hours spent on chasing debts and resolving disputes translates to improved productivity and business growth.</p><h5><strong>Enhanced customer experience</strong></h5><p>A seamless collections process improves customer relations. Clear, consistent reminders and multiple payment options simplify transactions, strengthening customer trust and encouraging repeat business.</p><h5><strong>Choosing the right solution</strong></h5><p>To find the best collections automation tool, assess your business’s key challenges. Most companies automate collections to address:</p><ol><li>Overdue payments affecting cash flow</li><li>Unstructured internal collections processes</li><li>Lack of debtor insights</li></ol><h5><strong>Questions to ask internally:</strong></h5><p><em>Overdue Debt:</em></p><ul><li>Is overdue debt a major issue for us?</li><li>Do we understand why our debtors delay payments?</li><li>Are we wasting resources chasing minor accounts?</li></ul><p><em>Collections Process:</em></p><ul><li>Do we have a dedicated collections team?</li><li>Are we using structured payment reminders across email, SMS, and calls?</li><li>Do we review overdue accounts regularly and escalate appropriately?</li></ul><p><em>Debtor Insights:</em></p><ul><li>Do we have historical data on debtor trends?</li><li>Can we provide the board or executives with thorough debtor reports?</li><li>Do we know which customers need additional prompts to pay?</li><li>Is customer payment behaviour aligned with agreed terms?</li></ul><h4><span style="color: #d20e35;"><strong>Ensuring seamless integration</strong></span></h4><p>Integration with your existing accounting or ERP system is crucial. Before selecting a tool, ask potential providers:</p><ol><li>What accounting/ERP systems does your software integrate with?</li><li>Does data sync automatically?</li><li>What is the average implementation timeline?</li><li>Will we need IT support for setup?</li><li>Are there additional integration costs?</li></ol><p>Automating collections streamlines operations, improves cash flow, and enhances customer relationships. If your business struggles with overdue payments or an inefficient collections process, an automated solution can transform your financial operations. Evaluate your needs, choose a system that aligns with your challenges, and ensure seamless integration for maximum impact.</p><h4><span style="color: #d20e35;"><strong>Get in touch for a demo</strong></span></h4><p>Empower your business with CreditorWatch Collect and collect more, faster, with fewer resources. <a href="https://creditorwatch.com.au/wp-demo-booking/?utm_source=google&amp;utm_medium=cpc&amp;utm_campaign=brand_cw&amp;utm_source=google&amp;utm_medium=cpc&amp;utm_campaign=brand_cw">Book a demo</a> with our team today.</p>								</div>
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					<span class="elementor-heading-title elementor-size-default"><a href="https://creditorwatch.com.au/author/patrick-coghlan">Patrick Coghlan</a></span>				</div>
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									In 2010, Patrick became one of the three founding employees of CreditorWatch and has helped shape the business we see today. In December 2018, Patrick was appointed CEO and has driven CreditorWatch&#8217;s significant growth and innovative product offering.								</div>
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		<title>What are zombie companies and how do you identify them?</title>
		<link>https://creditorwatch.com.au/blog/what-are-zombie-companies-and-how-do-you-identify-them</link>
		
		<dc:creator><![CDATA[Patrick Coghlan]]></dc:creator>
		<pubDate>Sat, 18 Dec 2021 21:00:54 +0000</pubDate>
				<category><![CDATA[ASIC]]></category>
		<category><![CDATA[ATO]]></category>
		<category><![CDATA[Credit Risk]]></category>
		<category><![CDATA[CreditorWatch]]></category>
		<category><![CDATA[Insolvency]]></category>
		<category><![CDATA[Risk Management]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[COVID]]></category>
		<category><![CDATA[NewsHub]]></category>
		<category><![CDATA[zombiebusiness]]></category>
		<guid isPermaLink="false">https://creditorwatch.com.au/blog/what-are-zombie-companies-and-how-do-you-identify-them</guid>

					<description><![CDATA[<p>The term ‘zombie company’ is used to refer to any business that is so debt laden that it is only able to pay the interest on its loans.</p>
<p>The post <a href="https://creditorwatch.com.au/blog/what-are-zombie-companies-and-how-do-you-identify-them">What are zombie companies and how do you identify them?</a> appeared first on <a href="https://creditorwatch.com.au">CreditorWatch</a>.</p>
]]></description>
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									<p>The term ‘zombie company’ has been around since the late ’80s when the Japanese economy collapsed, and banks propped up many large corporations that would have otherwise failed.</p><p>It has come to refer to any business that is so debt laden that it is only able to pay the interest rates on its loans, not the principle, once other fixed costs are paid. No cash for growth but able to keep the lights on – existing in limbo just like the living dead of popular culture.</p><p>In Australia, safe harbour insolvency protections that helped to prop up struggling businesses expired in January this year. And emergency measures during the COVID pandemic such as JobKeeper, loan holidays from banks, and a more lenient approach from the ATO and ASIC have seen external administrations fall from pre-COVID levels.</p><h4><strong><br />How many zombie companies are out there?</strong></h4><p>So, how many zombie businesses are out there teetering on the brink as lockdowns end and borders reopen? CreditorWatch CEO Patrick Coghlan says the number of Australian companies going into administration pre-COVID was consistently around 700 or 800 per month.</p><p>“It was fairly constant. And when you have a 50 per cent drop, as we have seen since COVID began, that’s 50 per cent of companies that haven’t gone into administration that should have.</p><p>“Once the ATO and the major banks get back into their normal wind up/administration rhythm as part of their collection process, we’ll start to see that increase in administrations. It will be the businesses that have been holding on and taking advantage – the so-called zombie businesses.<br /><br />However, Coghlan concedes that while zombie firms still pose a risk, it is not as great now that the safe harbour provisions have been removed and they can no longer trade insolvent.<br /><br />“There’s going to be less of them around as a result. There is less concentration risk around many of these companies falling over and causing a domino effect throughout the economy. That’s not to say that these companies have all gone away – far from it.”</p><h4><strong><br />How to identify a zombie company</strong></h4><p>As zombie businesses generally appear perfectly normal to outside parties, it can be difficult to identify them, even for companies trading with them. ASIC and the ATO do not report specifically on zombie businesses so it is practically impossible to identify all of them. However, Coghlan says “keep an eye out for ATO tax defaults on credit reports as this will be a near certain sign that a company is headed towards administration”.</p><p>“It’s very hard for them to operate under the radar outside of COVID, but what they would do for example is rack up a bill with the ATO, put off paying that for as long as possible, essentially using the ATO as a bank. Then the ATO closes them down and all the other creditors out there are adversely affected because they thought they were trading fine.”</p><p>But he adds that it can be easier to identify zombies in more visible industries such as retail and hospitality.</p><p>“If they’re a retailer that relies on foot traffic, with no online presence, and they’ve shut up shop, they’re not trading so they’ve got no revenue, but they haven’t gone into administration you’ve got to question how they’re paying their bills, particularly over an extended period, because we know that small businesses typically have around 12 weeks of cashflow.</p><p>“If you’ve been closed for a significant portion of that or longer, you’re basically hibernating and taking advantage of the support of your bank and the fact that the ATO and ASIC won’t wind you up. You wouldn’t be giving these businesses goods or services on credit.”</p><p>Coghlan adds that CreditorWatch’s trade receivables data shows business turnover is down 37% on a year earlier which is putting increasing pressure on cashflow and cash reserves.</p><p>“There are also a number of regions around Australia that have been identified in our <a href="https://creditorwatch.com.au/businessriskindex/">Business Risk Index</a> that would certainly be a hotspot for them,” he says.</p><h4><strong><br />Top 3 High Risk Industries – by probability of default in the next 12 months:</strong></h4><p>1.    Food and beverage services: 5.97%<br />2.    Arts and recreation services: 4.03%<br />3.    Education and training: 3.99%</p><h4><strong><br />Top five areas at most risk of default are:</strong></h4><p>•    Merrylands – Guildford NSW: 7.76%<br />•    Gold Coast – North QLD: 7.73%<br />•    Bringelly – Green Valley NSW: 7.66%<br />•    Canterbury NSW: 7.57%<br />•    Coolangatta QLD: 7.45%</p><h4><strong><br />About CreditorWatch</strong></h4><p>CreditorWatch is a commercial credit reporting bureau used by over 50,000 businesses across Australia. Our users get access to credit reports, customer monitoring and debt collection tools to better manage credit risk and reduce bad debt.</p><p><strong>‘This article was first published in Banking Day on 29 November. You can read the original article <a href="https://www.bankingday.com/article/what-are-zombie-companies-and-how-do-you-identify-them">here</a>.</strong></p>								</div>
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		<p>The post <a href="https://creditorwatch.com.au/blog/what-are-zombie-companies-and-how-do-you-identify-them">What are zombie companies and how do you identify them?</a> appeared first on <a href="https://creditorwatch.com.au">CreditorWatch</a>.</p>
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